itrezzo Technical Support Wiki


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Description

The BES Performance Pack provides three features that enhance BlackBerry Enterprise Server Administration:
  • Statistics
  • Handheld Module Inventory
  • BES Auto DL (Automatic Distribution Group Creation)

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Statistics

The statistics module of the itrezzoAgent BES Performance Pack takes a "Read Only" snapshot of one or more BlackBerry servers on a daily basis and archives the information. It than tabulates information and will send you an email message at the end of the business day summarizing the following types of information:

  • BlackBerry Enterprise Server (BES) Server names, SRP IP's, Current BES software release level
  • BlackBerry Net handhelds added today, week to date, and month to date, User count (by BES)
  • BlackBerry User count (By Exchange server)
  • BlackBerry User count by Protocol (GRPS, CDMA, 1X, iDEN etc)
  • BlackBerry User accounts that were deleted but still exist on BES
  • BlackBerry Users with no BlackBerry handheld activity for 21 days or more
  • BlackBerry Enterprise Server Report on the number of CAL Licenses available/over subscribed (in a future release)
  • BlackBerry software Report on the number of users capable of wireless synchronization
  • Automatically Generate Active Directory Distribution Groups based on BES Membership
  • Report on COD modules installed in your BlackBerry user population

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Handheld Module Inventory

Each BlackBerry Handheld reports a list of all COD modules periodically to the BES and this inventory is stored in the BESmgmt Database

The BPP feature of itrezzoAgent allows the you to periodically generate a report that tabulates all occurreces of a certain module.

Distribution of Installed Modules - 8/22/2008

Module Name: com_itrezzo_agent                                 
    v.4.0.3.0                  1
    v.4.0.9.35                 1
    v.4.0.9.58                 1
    v.4.0.9.67                 1
    v.4.0.9.97                 1
    v.4.2.0.16                 3
    v.4.2.0.19                 1
    v.4.2.0.22                 2
    v.4.2.0.23                 4
    v.4.2.0.6                  1
    v.4.2.0.7                  3
     (no record)              26

Module Name: timezoneotapatcher                                
    v.1.5                      1
    v.2.3                      8
     (no record)              36

A list of installed versions by handheld is attached

A CSV is attached that also tabulates by handheld

PIN       Name       AppVer     com_agent  tzPatcher   Updated
2425E7CC  AOLTest1   4.2.2.180  4.2.0.23   4.2.2.180   8/22/2008 21:45
24051FA9  AOLTest3   4.5.0.52   4.2.0.19   4.5.0.52    8/22/2008 21:45



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