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itrezzo Technical Support Wiki

Description

Started with BlackBerry Enterprise Server (BES) version 2.0, the BES configuration database is stored in a Microsoft SQL Database. When the BES is first installed, a default database name is specified. Although it can be changed, most installations choose the default database name of BESmgmt.

The itrezzoAgent BPE process needs read-only access to this database to gather details about each handheld in the database:
  • Associated email address of user
  • BlackBerry PIN
  • BlackBerry phone number
  • iDEN radio telephone number
  • BES service name
  • Elapsed time since last handheld activity

The BES MDS configuration settings are also read from the database by itrezzoAgent. For example, the DNS host name of the MDS server as well as the network port number of the MDS Service.

Note: The itrezzoAgent server does not write or change any values in the database.

itrezzo Support Wiki version 3.0.5.619. See the itrezzo web site or the itrezzo blog site to learn about contact management on your smartphone.

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