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itrezzo Technical Support Wiki

Sending BlackBerry Applications Over The Air (OTA

The itrezzoAgent APE client is a software platform that allows for PIN Blast and other agent functionality. The purpose of this page is to present a methodology to deliver the itrezzoAgent Java application over the air (OTA).

In addition, this procedure can be used as step-by-step instructions for almost any other Java application targeted at a BlackBerry Smartphone.

Step by Step Instructions

There are two parts to this procedure. Preparing the files and configuring the application in the BlackBerry Manager.

File Preparation



  • Share the 'Research In Motion' directory using the Windows Explorer, or at a command prompt:

Net Share RIM="C:\Program Files\Common Files\Research In Motion"

  • Create a Shared folder if it does not exist under the following location:

C:\> CD C:\Program Files\Common Files\Research In Motion
C:\Program Files\Common Files\Research In Motion> MD Shared

  • Create an Applications folder if it does not exist under the following location:


    C:\Program Files\Common Files\Research In Motion> CD Shared
    C:\Program Files\Common Files\Research In Motion\Shared\> MD Applications


  • Create an itrezzoAgent folder and then unzip itrezzoAgent APE contents into that folder.

C:\Program Files\Common Files\Research In Motion\Shared\Applications\> MD itrezzoAgent

  1. Use the site information itrezzo will provide to obtain the APE files
  2. There should be at least 24 files all together for the itrezzo APE
  3. Run the Application Loader from a command prompt to index the package:

C:\> CD \Program Files\Common Files\Research In Motion\apploader
C:\Program Files\Common Files\Research In Motion\apploader> loader /index

This creates two additional files which will show the loader index as successful:
  • specification.pkg
  • PkgDBCache.XML

BlackBerry Manager Configuration

  1. Create a new software configuration under the BlackBerry Manager.
    • Select the Blackberry Domain
    • Select the software configuration tab
    • Right-click to “Add Software Configuration”
    • Note: If an older version of the itrezzoAPE is present then you must delete the old configuration, make sure all users are set to something other than the old APE.
  2. Access Shared Research in Motion Directory via UNC Path
  3. Check application from the software configuration list
  4. Create a new Policy with software being required
    • Choose “Wireless” for delivery
    • Select Control Policy
    • Consider creating a control policy with all items listed as allow for this application. This will limit the need for user intervention for software install.
  5. Assign the software Configuration to Handheld Device

You are now finished with the configuration necessary to push the itrezzo APE over the air. Once the software configuration has been assigned, it may take several hours to propagate to all handhelds.

itrezzo Support Wiki version 3.0.5.619. See the itrezzo web site or the itrezzo blog site to learn about contact management on your smartphone.

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