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How to Run EPS on Demand

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Modified on 2011-11-10 14:14 by ssi7 Categorized as Contact_Management, ECO_Platform, HowTo, itrezzoAgent_Administration, Troubleshooting
By default, itrezzoAgent EPS runs once a day, but it can also be run on demand too. Other tasks such as BPE, EPS, SSU, and MCC can also be run anytime you may need on demand. This Wiki specifically explains how to RUN EPS on demand.

Running Contact Updates on Demand

Normally the itrezzoAgent EPS task will run on a daily schedule to update Outlook contacts, push sticky notes and also send updated BlackBerry PIN and Text Blast Lists to wireless handhelds. If you have made changes to public contact folders, SQL contact databases, Active Directory, Distribution Groups or any other contact data source, you may want to force EPS to run immediately.

How to Run EPS on Demand

You can run on demand for all mailboxes, or you can change default settings and run for a select group of mailboxes.

Running EPS with no special settings

  • Open the itrezzoAgent Administrator.
  • In the Navigation bar, click on the Servers container and select any EPS enabled itrezzoAgent server in the right pane.
  • Right click on the selected itrezzoAgent server and choose Run EPS now from the actions menu.

    Right click on itrezzoAgent server; Select Run EPS now

    Right click on itrezzoAgent server; Select Run EPS now


  • The EPS-On Demand window will appear.

    EPS-On Demand window

    EPS-On Demand window


  • If you have no special settings and wish to perform a full EPS run for all users, push the Run Now button at the bottom of the dialog box.

Running EPS with special settings

If you have a desire to use special settings for this EPS run, you can select specific mailboxes, or override other settings as follows:

Select and toggle the checkbox Use special settings for this EPS run to choose customize settings for EPS run.

Select customize setting for EPS-On Demand Run

Select customize setting for EPS-On Demand Run


  1. EPS reads all data sources and constructs in memory record sets of all data sources and Mandatory Contact lists. This EPS process can take anywhere from one minute to an hour. This in memory information is flushed to XML files and stored in the reference folder. If you are in a hurry and don’t need to re-read all of the data sources, you can save a lot of time by just loading the reference files directly into memory by using this check box #1
  2. Obsolete Mandatory contacts are removed by default (probably because someone was removed from a distribution group, or a public folder contact was deleted, for example) The default action is specified in the EPS properties. You can override the default by using this check box
  3. This check box dictates whether you force it to remove contacts, or force it not to remove obsolete contacts
  4. This check box dictates whether automated contact updates are sent to users (or not sent to users based on the global setting)
  5. Change the setting for the EPS run to force, or prevent the update messages from being sent

    Select customize setting for EPS-On Demand Run

    Select customize setting for EPS-On Demand Run


  6. Select this option to perform Full update. Click on the Advanced button to choose an Option Merge duplicate email addresses on target contacts. This option can be selected only when Full update mode is chosen
  7. Check this box to run EPS on Demand for some particular mailbox
  8. Next select Send summary report to send EPS summary report
  9. This option run EPS as test mode, no updates on user contacts will be performed if this option is checked
  10. This option is select IA admin(s) will be notified
  11. If running EPS on selective user(s) mailbox(es), and if this option is selected user(s) will be notified
  12. Finally, this check box will enable exporting (InterOrg) contact set immediately without waiting



Select different option as per your organization's requirement and click on Run Now to start running EPS-On Demand. Based on the total number of mailboxes and servers this process may take one minute to an hour.



  • For further information and other technical support document, please visit itrezzo wiki all documents or itrezzo technical support wiki home page.
  • If you would like to run any itrezzo solutions trial or if you need further support see how to contact itrezzo techical support team.



See Also



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