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itrezzo Technical Support Wiki

Installation of HHPF (Handheld Public folder) View in Outlook



Prerequisites

This procedure requires a workstation where itrezzoAgent Server is not installed but Outlook is installed.

At the workstation, download the latest itrezzoAgent server to the workstation from http://support1.itrezzo.com/updates/server/

Permissions

a) Grant your Windows domain logon ID permission to open the itrezzoAgent mailbox

b) Make a dedicated Outlook profile that opens JUST the itrezzoAgent mailbox (not as a secondary mailbox)

c) Launch Outlook, ensure that you can open the mailbox and that it can also see the HHPF.

d) Switch back to the Outlook inbox

e) Run the itrezzoAgent .EXE installer and ONLY install the Administrative console (ignore any warnings about CDO)

f) When prompted to launch the itrezzo administrator, be sure to use the profile created in step (b) above

g) Right-click on 'Asset Management' and choose 'Import Folder Design'


h) Back in Outlook, select the HHPF, choose: 'View\Arrange By\Current View\BES and Exchange Details'

itrezzo Support Wiki version 3.0.5.619. See the itrezzo web site or the itrezzo blog site to learn about contact management on your smartphone.

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