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Table of Contents [Hide/Show] 1 Introduction 2 Third Party Products 3 Support Topics    3.1 Common Server Tasks    3.2 Common Handheld Tasks 4 Frequently Asked Questions

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1 Introduction

This is the technical reference site for itrezzo, headquartered in San Jose, California. The company's current product line intersects mobile collaboration, business continuity and Enterprise Directory Services. The primary intent of this Wiki site is to document itrezzo products such as:

• EPS - Enterprise PIM Synchronization
• BPP - BES Performance Pack
• SSU - Self Service Update

Because our tightly integrated with other platforms, where relevant, information is document on other third party products.

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2 Third Party Products

Since the itrezzo products are tightly integrated with third party products, this Wiki site will also offer related technical content and information on these products:

Microsoft Outlook

Microsoft Active Directory

Microsoft Exchange Server

Microsoft Windows Mobile

RIM^® BlackBerry^® Smartphone and BlackBerry^® Enterprise Solution


Although you may find information on this site that is relevant to any of the above topics, the primary focus of this Technical Support Wiki is to help itrezzo Customers in the trials and production implementation of itrezzoAgent EPS.

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3 Support Topics

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3.1 Common Server Tasks

• Installation
• Installing License Packs
• BlackBerry PIN Extraction (BPE)
• Alternate Contact Source
  • Public Folders
  • SQL Data Sources
  • Access Database
  • Excel XLS File
  • CSV
• Mandatory Contact Lists
• Mandatory Notes
• Backing up the itrezzoAgent Server Configuration
• BES Auto DL
• Exchange Profiles: Static Profile vs. Dynamic Profile Under Construction
• Verification of Contact Updates Under Construction

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3.2 Common Handheld Tasks

• Installing software on a BlackBerry Handheld
• PIN Broadcast Lists
• MAME - Mobile Application Matrix Engine
• Mandatory Browser Channels

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4 Frequently Asked Questions

What are the prerequisites for installing itrezzoAgent Server?



Can I install itrezzoAgent on the BES Server?

What are the basic steps to get EPS running?

How can I push the GAL to my BlackBerry handhelds?

How do I configure PIN Broadcast Lists?

How can I push documents to the BlackBerry home screen?

How can I get technical support?

Where are the logs files stored and how much disk space can they take up?

How can I move or migrate the itrezzoAgent Service account mailbox ?