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Switching the itrezzoAgent Service Account Mailbox

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Modified on 2012-01-31 06:24 by ssi7 Categorized as itrezzoAgent_Administration, Microsoft_Exchange_Server, Troubleshooting

How to Move the itrezzoAgent Service Account Mailbox

If you are migrating or upgrading Exchange Server, you may have a need to move the itrezzoAgent Service Account Mailbox to a different mail server. Although the itrezzoAgent may work after the mailbox location is moved, it will eventually cause the itrezzoAgent to fail.

Use the following procedure to move the itrezzoAgent service account mailbox to a new Exchange Server:

  1. Logon to the itrezzoAgent Server at the console, or using Remote Desktop.
  2. Open Services in the Windows Administrative Tools.
  3. Stop the itrezzoAgent Service
  4. Stop the itrezzoAgent Watchdog Service
  5. Migrate / Move the Exchange Mailbox (if it is already moved, skip to the next step)
  6. From the itrezzoAgent Administrator:
    • Choose the Actions Menu
    • Choose Run Startup Wizard
  7. Close the itrezzoAgent Administrator
  8. Relaunch the itrezzoAgent Administrator
    • Pull down the Actions Menu
    • Choose Connect to Mailbox
    • If the new Exchange Mailbox server does now show, correct as required
    • Push the OK button
  9. Start the itrezzoAgent Service
  10. Start the itrezzoAgent Watchdog Service
  11. Scan the Windows Event Viewer and the itrezzoAgent IA-Report Log for obvious connection errors.

If you have more than one itrezzoAgent Server, repeat the above procedure for each itrezzoAgent Server.



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