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itrezzo Technical Support Wiki

How to Change the itrezzoAgent Service Account Password

In this scenario, the itrezzoAgent Server is also a BES. For this example, assume that both are installed on VM-BES1 and use the following service account: BESadmin. The itrezzoAgent server is also installed using the same credentials. In order to change the password for itrezzoAgent service account, please complete the steps below.



BES Password Configuration


The following additional steps are required for BlackBerry Enterprise Server 5.0 SP1, SP2 and 5.0 SP3:
  • Open the BlackBerry Server Configuration application.
  • Click Administration Service - AD Settings.
  • Update the User Password field with the new AD password.
  • Click Apply, and then click OK.
  • Restart the BlackBerry Administration Service Application Service and BlackBerry Administration Service Native Code Container services.

Component Services Configuration

The itrezzoAgent MAME service is used for BlackBerry PINBlast and for BlackBerry Browser Channels. If you change the service account password, the password will also be used on the itrezzoAgent COM objects so it too must be changed:

  • Login to the itrezzoAgent server using the service account and the new password.
  • Open Windows Component Services.

    Open Component services

    Open Component services


  • Expand Component Services-Computers-My Computer-COM+ Applications and select itrezzo Agent Utilities.

    Expand COM+ Application and select itrezzo Agent Utilities

    Expand COM+ Application and select itrezzo Agent Utilities


  • Right Click on itrezzo Agent Utilities and choose Shut down.
    .
    Right click on itrezzo Agent Utilities and Select Shutdown

    Right click on itrezzo Agent Utilities and Select Shutdown


  • Right Click on itrezzo Agent Utilities again and Choose Properties. itrezzo Agent Utilities Properties Window will appear.

    Go to itrezzo Agent Utilities Properties

    Go to itrezzo Agent Utilities Properties


  • Go to the Identity tab and update Password and Confirm password field with the new password. Click OK.

    Type in itrezzoAgent service account password in password fields

    Type in itrezzoAgent service account password in password fields


  • Now Right click on itrezzo Agent Utilities and choose start.

    Right click on itrezzo Agent Utilities and Select Start

    Right click on itrezzo Agent Utilities and Select Start


  • Close the Component Services window.



Windows Services Configuration

  • Open the Windows services management console.
  • Stop all itrezzoAgent services in the following sequential order.
    [itrezzoAgent, itrezzoAgent Watchdog, itrezzo ECO Platform (if available), and itrezzoAgent connector for EverBridge (if available)].
  • Open each of the itrezzoAgent services and change the password under log on tab.
    [Please be informed that itrezzoAgent services shouldn't run under Local service account]
  • From Windows services console, start itrezzoAgent, itrezzoAgent Watchdog, itrezzo ECO Platform (if available), and itrezzoAgent Connector for EverBridge (if available) in sequential order.
  • Launch itrezzoAgent Administrator.
  • Select servers container on the left. Verify that itrezzoAgent server's icon appears solid Green. [Press F5 to refresh].
  • Run EPS on demand on a single mailbox (use data from cached reference file and don't refetch option.
  • When mailbox update is complete, refresh the itrezzoAgent Administrator.
  • Make sure the “Last Update” is current in EPS user statistics for the user just tested.
  • Close itrezzoAgent Administrator.

Congratulations! You have successfully changed BES and itrezzoAgent service password. If you encounter any issue or need further support please contact itrezzo technical support.



See Also

itrezzo Support Wiki version 3.0.5.619. See the itrezzo web site or the itrezzo blog site to learn about contact management on your smartphone.

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