The
itrezzoAgent Server has many customizable messages intended for users and administrators. The server can also support multiple (non-english) languages. These capabilities can be administered through the
Language Packs container with in the
itrezzoAgent Administrator console.
1.0 Technical Description
A hidden message inside the itrezzoAgent mailbox has an attachment with one or more language pack files. The contents are automatically loaded into memory. When the language pack is customized, the settings are retained in the mailbox. Therefore, all servers can share the language pack and the settings are automatically backed up when the Microsoft Exchange Information Store is backed up.
To handle upgrades, each time the
itrezzoAgent Server starts up, it looks for a file in the default directory called
IALangPack_English.xml. If that file has messages that are missing from the current language pack, those messages are added. No message is overwritten unless the pack is manually imported.
Because the language pack is saved as a message attachment, the
itrezzoAgent Administrator does not flush until the individual updates is done and the application is closed. Procedures described below require that the itrezzoAgent Service is stopped, and the
itrezzoAgent Administrator is closed to commit the changes.
2.0 How to Modify the Language Pack
The
itrezzoAgent Server allows to customize all messages sent to users. This is done through the Language packs container.
 Language Pack Administration Container |
NOTE: The following steps must be carried out for each group of language pack changes:
- Open the Servers container in the itrezzoAgent Administrator.
- Right Click on all servers showing as green icon
- Stop the itrezzoAgent service.
- Make the changes using one of the methods shown below.
- Close the itrezzoAgent Administrator.
- Open the itrezzoAgent Administrator.
- Verify the language pack changes.
- Restart the itrezzoAgent Service.
2.1 Browse Text Method
As shown in the screenshot above, there is a column for
Description and
Text. Scroll through the list to find the strings that you want to change, and edit them by right clicking on a string.
IMPORTANT: There are variables such as
%NEWLINE% or
%Number% that can be removed. However, do not change text in between the percent symbols.
2.2 Find Text Method
You can search for the string you want to change, and edit it accordingly. Select the
English subcontainer in the navigation bar. A list of strings will appear in the contents windows as shown above.
Right Click the
English subcontainer in the navigation bar and choose
Find Text.
 Searching for a Language Pack Message |
2.3 Excel Import Method
You can export a language pack to an
XML file. With
Microsoft Excel 2003 or higher, you can edit the pack and re-import it.
- Right Click on the English subcontainer in the navigation bar and choose Export.
- Save the file to any desired location for editing.
- Make a backup copy in case you need to restore any settings.
- Edit the desired string(s) with Microsoft Excel.
- Save the file (retain XML as the file type)
Searching for a Language Pack Message |
Right Click on the
Language Packs container and choose
Add Language Pack to re-import.
3.0 How to Create a new Language Pack
itrezzoAgent allows to create a new Language Pack. It is necessary to have XML-file with language pack that you want to add to
itrezzoAgent Administrator. Follow the following steps to add a Language Pack:
1. Open
itrezzoAgent Administrator.
2. Right click on "Language Packs".
 itrezzoAgent Language Pack |
3. Click on "Add language pack" from the drop-down menu.
4. A message will be displayed: "Select the itrezzoAgent language pack to import".
5. Click on OK button and you will be prompted to choose itrezzoAgent Language Pack.
6. Locate the XML-file with language pack to import and click on Open button.
7. Close the
itrezzoAgent Administrator.
8. Open the
itrezzoAgent Administrator.
9. Verify the language pack is changed.
10. Restart the itrezzoAgent Service.