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itrezzoAgent Server Diagnostic Ping

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Modified on 2011-08-31 09:45 by ssi7 Categorized as itrezzoAgent_Administration, Troubleshooting

Description

The itrezzoAgent Server server pings Microsoft Exchange Servers, SQL servers, and the BlackBerry Enterprise Server to gracefully report errors when servers are down. If the LAN has ICMP disabled, you will need to configure the option to ignore Ping results.

Creating a NO PING Value

  1. Logon interactively to the specific server where itrezzoAgent Service is running.
  2. Go to the Start Menu
  3. Choose Run
  4. Enter RegEdit. Hit OK or Enter.
  5. Browse to HKEY_LocalMachine \ Software \itrezzo \itrezzoAgent
  6. Create a new DWORD value named EPS.IgnorePing
  7. Set the value to 1

Note: If you are on a 64 Bit Windows OS, you can find the key in this location:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\itrezzo\itrezzoAgent

That value gets read at the start of every EPS run. It is not necessary to restart the itrezzoAgent service to take effect.


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