itrezzo Technical Support Wiki


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BlackBerry Browser Based Install


The current release of the itrezzoAgent handheld software is available for Browser based installation from this location: 
http://ota.itrezzo.com

This URL will not normally be accessible from a desktop browser. This particular link is intended for a BlackBerry Browser.

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From an EMail message


Generate an email message which contains the following URL: 
http://ota.itrezzo.com

Instruct the user to click on the link from the email to begin the installation.

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Installation

  1. When the OTA details screen is shown, scroll to the Download Button until it is highlighted and click the track-wheel to begin the download.
    • The download process can take several minutes, please attempt to stay in coverage while the download is progressing.
  2. If you are upgrading, you will be prompted to reboot. Click the Run Now or Reboot to proceed.
    • Wait for the device to reboot if you selected that option.
  3. The itrezzoAgent is programmed to accept MDS Push requests and must be allowed to act as a server
  4. When the prompts appear, check the box to allow all http connections from your BES
  5. Next click the button Allow this Connection
  6. When you get the same prompt for SMS, also check the box and allow SMS messages
  7. If your device has rebooted, click the itrezzoAgent icon
  8. The itrezzoAgent startup screen shows during initialization
  9. The itrezzoAgent should start initializing the User Registration form.
  10. Fill in your name. Click the enter key twice when done. You may omit the user registration by hitting the enter key twice to register.
  11. You must now wait for the registration process to be completed. This process is approximately 20 seconds.
  12. Once the registration is successful, the itrezzoAgent home page will load.
  13. After, the home page is displayed, the alerts application will load.
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Desktop Based Installation

The current release of the itrezzoAgent handheld software is available for desktop based installation from this location: 
http://support1.itrezzo.com/updates/handheld

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Using the BlackBerry Desktop Manager


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Using BlackBerry SDK Javaloader





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BlackBerry Enterprise Server

OTA - Over the Air Application Installation==


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